Shipping Policy

Order Processing Time

Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Orders are not typically processed or shipped on weekends or U.S. federal holidays. Processing times may occasionally be longer during holidays, sales events, or periods of unusually high order volume.

Shipping Destinations

We currently ship to locations supported by our available shipping services within the United States.

At this time, we may not ship to all international destinations. Available shipping destinations will be displayed during checkout.

Shipping Method

We currently offer standard shipping for eligible orders.

  • Standard Shipping Fee: Free
  • Estimated Standard Shipping Time: 5–8 business days after the order has been processed and shipped.

Please note that delivery estimates are not guaranteed and may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances beyond our reasonable control.

Customs, Duties, and Import Fees

For orders shipped within the United States, customers generally do not pay international import duties or customs fees.

For any international shipments that may become available in the future, applicable customs duties, taxes, tariffs, or import fees may apply unless otherwise stated at checkout. Responsibility for these charges will depend on the applicable shipping terms and destination requirements.

Shipping Delays

While we work to process and ship orders as quickly as possible, delays may occur due to:

  • Severe weather
  • Carrier disruptions
  • Holidays
  • Incorrect or incomplete shipping addresses
  • High order volumes
  • Events beyond our reasonable control

If your order appears to be delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

We are not responsible for packages that are marked as delivered by the shipping carrier to the address provided at checkout.

If you believe your package has been lost or stolen, please contact us. We will assist you in contacting the shipping carrier or filing a claim where applicable.

Questions About Shipping?

If you have any questions regarding this Shipping Policy or your order, please contact us:

  • Business Name: Pacific Crest Commerce LLC
  • Store Name: MappleMartStore.com
  • Business Email: info@mapplemartstore.com
  • Business Address: 455 Market Street, Suite 820, San Francisco, CA 94105, USA
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time