Refund & Return Policy

We want you to be completely satisfied with your purchase from MappleMartStore.com. If for any reason you are not satisfied, we offer a 30-day return policy from the date your order was delivered.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • It must be unused, undamaged, and in the same condition as when you received it.
  • It must be returned in its original packaging, with all original tags and labels still attached.
  • Proof of purchase or order information may be required.

Please note that we do not accept returns on custom-made items. These include products that have been made to order, personalized, or specially manufactured based on individual specifications. Since these items are created specifically for you, they may not be eligible for return.

How to Start a Return

To begin the return process, please contact us using the contact information provided below. Please do not send an item back before receiving return instructions from our customer service team.

Once your return request is approved, we will provide you with the necessary return instructions.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, incorrect, or otherwise qualifies for a return shipping exception.
  • Our Responsibility: Where the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we may cover the applicable return shipping costs.

Exchanges

We do not generally offer direct exchanges for different products or sizes.

If your item arrives damaged or defective, we may offer an exchange for the same item, subject to availability.

If you would like a different product or size and your item is eligible for return, we recommend returning the original item and placing a new order for the item you prefer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

Rejected Returns

If your return does not meet our eligibility requirements—for example, if the item has been used, damaged after delivery, or returned without required original packaging—we may reject the return.

If a return is rejected, we may return the item to you, and a refund may not be issued.

Lost or Stolen Packages

We are not responsible for packages that are marked as delivered by the shipping carrier to the address provided at checkout.

If you believe your package has been lost or stolen, please contact us. We will be happy to assist you in contacting the shipping carrier or filing a claim where applicable.

Need Help?

If you have any questions about our Refund & Return Policy, please contact us:

  • Business Name: Pacific Crest Commerce LLC
  • Store Name: MappleMartStore.com
  • Business Email: info@mapplemartstore.com
  • Business Address: 455 Market Street, Suite 820, San Francisco, CA 94105, USA
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time